Privacy Policy

1. Introduction

Total Ventures LLC ("Total Ventures", "we", "our", or "us") operates a digital product and media studio. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.totalventures.ioor use any of our products and services (collectively, the "Services").

By using our Services, you consent to the practices described in this policy. If you do not agree, please discontinue use.

2. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information: name, email address, password (hashed), profile photo when you create an account
• Contact submissions: name, email, and message content when you contact us or submit a form
• Payment information: billing name and address (payment card data is collected and processed directly by Stripe, Inc.; we do not store raw card numbers)
• Communications: content of emails or support messages you send us

Information Collected Automatically

When you use our Services, we automatically collect:

• Usage data: pages visited, features used, actions taken, and timestamps
• Device and connection data: IP address, browser type, operating system, referring URL, and device identifiers
• Cookies and similar technologies: see our Cookie Policy for details

Information from Third Parties

If you sign in using a third-party provider (e.g., Google), we receive basic profile information (name, email, profile photo) from that provider, subject to your settings there.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information (receipts, confirmations)
• Respond to comments, questions, and support requests
• Send transactional emails (account notifications, security alerts)
• Send marketing communications where you have opted in (you can opt out at any time)
• Monitor and analyze usage trends to improve the Services
• Detect, investigate, and prevent fraudulent or illegal activity
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

Service Providers and Sub-processors

We use trusted third-party services to operate our platform. These providers process data only on our behalf and under data processing agreements:

• Google Firebase / Firestore – authentication, database, cloud functions (Google LLC, USA)
• Stripe, Inc.– payment processing and billing (USA; subject to Stripe's own Privacy Policy)
• Vercel, Inc. – hosting and performance analytics (USA)
• Google Analytics 4 – aggregated usage analytics (Google LLC, USA)
• Resend, Inc. – transactional and marketing email delivery (USA)

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Total Ventures, our users, or the public.

Business Transfers

If Total Ventures is involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. We will notify you before your information is subject to a different privacy policy.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:

• Account data: retained while your account is active and for 90 days following deletion, then permanently removed
• Contact form submissions: retained for 2 years for reference and legal compliance
• Payment records: retained for 7 years to meet financial and tax obligations
• Analytics data:aggregated and retained indefinitely; individual-level data is subject to each provider's retention settings

6. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at privacy@totalventures.io and we will delete it promptly.

Certain Total Ventures products (e.g., Inky) are designed for use by children under parental supervision. Those products maintain separate COPPA-compliant privacy practices disclosed within the product itself.

7. Your Privacy Rights

All Users

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications via the unsubscribe link in any email
• Lodge a complaint with a supervisory authority

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Know what personal information is collected about you
• Know whether your personal information is sold or disclosed
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your CCPA rights
• Request deletion of personal information we hold about you

To exercise California privacy rights, contact us at privacy@totalventures.io. We will respond within 45 days.

8. International Data Transfers

Total Ventures is based in the United States. If you access our Services from outside the US, your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer. Where required, we rely on Standard Contractual Clauses or other approved mechanisms for transfers from the EEA, UK, or Switzerland.

9. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS), access controls, and secure cloud infrastructure. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised "Last updated" date and, where appropriate, by sending an email notification. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions, requests, or complaints: